So this morning after the school dropoff and general mania that is my household, we drove to The Optical Superstore.
They replaced the second set of frames for free.
They found and replaced the broken wing on the other pair (almost identical I might add) for free.
They fitted and adjusted both sets of frames for free.
They were busy and served other customers in a polite and fair manner at the same time.
They went out of their way to find a better solution forour specticle-killing childrens needs.
We ♥ The Optical Superstore!
Friday, April 16, 2010
And finally
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2 comments:
Very glad to hear the good news. PS. That letter of reply from Lenspro explains a lot. What an arrogant and dismissive response to some very genuine concerns. No wonder their staff don't know the meaning of service.
Now that's better!!! =D
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